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Old Mutual Namibia on Instagram: "💚 Celebrating the heartbeat of our business – our customer service champions! Ester Kafidi, our Client Services Operations Manager, shares a
Ester Kafidi, Client Services Operations Manager at Old Mutual Namibia, explains what it means to show up for customers, emphasizing the importance of empathy, dedication, and excellent service. She shares a personal story of resolving a difficult customer issue, highlighting the value of active listening, reassurance, and a customer-centric ...
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