The workshop is intended for government officials who would benefit from the knowledge of the concepts, principles, and methods used design to business surveys which are subsequently used to compile ...

If you want to better understand your customers, you may find yourself thinking about putting together a short questionnaire. You might, for example, want to know how satisfied your customers are with ...

The value of strong questionnaire design, complemented by the task of high-quality sample development, is not fully appreciated. Too often researchers relegate those two essential building blocks of ...

The design and use of questionnaires in course and faculty evaluation are discussed and the literature surveyed. Problems of questionnaire construction and interpretation of results are described and ...

Pretesting is the last stage in the design of a questionnaire where mistakes can be detected before the final survey is implemented. It is used to refine the instrument and identify errors which may ...

Stephen JenkinsMercator Computer Systems UK and University of the West of England, Bristol andTony SolomonidesUniversity of the West of England, Bristol When devising survey questionnaires it is often ...