The elimination of decades of inadequate communication channels will suddenly unleash a tide of many opportunities, as well as challenges, for most organizations.As Web 2.0 applications move more ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

Your customers are your most important asset, which is what makes selecting a CRM such a critical choice. Here's what you need to know to choose a winner. If you’re looking for a Customer Relationship ...

A CRM (customer relationship management) is a single software platform that allows businesses to manage and monitor customer relationships with both current and potential customers. With a good CRM, ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM: ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

WennSoft CRM Extensions built on Powertrak™ customer relationship management software can help field service and construction organizations improve the way they manage customer information and develop ...

Microsoft Corp. is pressing ahead with its planned move into business-application software, one of many risky new efforts tied to its purchase last year of Great Plains Software. At an event Thursday ...

BOSTON, Aug 24 (Reuters) - SugarCRM Inc., a start-up using open-source software to challenge customer management industry leader Salesforce.com, expects revenue to more than double this year to about ...

Earnings results often indicate what direction a company will take in the months ahead. With Q3 behind us, let’s have a look ...

The way a business relates to its customers, clientele and patrons is known as customer relations. Also called customer service, some companies hire people specifically to manage how the company ...