Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...

Whether you’re working from home or studying in your dorm room, your physical workspace makes a big difference in productivity. Besides an ergonomic chair, you’ll also want one of the best computer ...

Breakthroughs, discoveries, and DIY tips sent six days a week. Terms of Service and Privacy Policy. After spending countless hours putting together a killer ...

At Indiana University at Bloomington, good help is not hard to find, but it’s pricey. Questions to the 24-hour tech-support help desk cost the institution about $11.41 per phone call and $9.39 per ...

Help desks assist customers with technical problems, such as installing and using computer systems, troubleshooting network connections, installing entertainment systems and resetting passwords. Help ...

When you've got all these professional radio voices, you might as well use 'em. Sharp-eyed readers of Mixed Signals may remember a post from David Folkenflik last month about a small technical change ...